Testimonials

Read what our customers are saying about Shaffer’s Auto Body!

Letter from Bill M. in Ames, IA

Letter from Bill M | Shaffer's Auto Body

E-mails from Angel W. in Minnesota

E-mail from Angel | Shaffer's Auto Body

E-mails from Angel W. in Minnesota

E-mail from Angel 2 | Shaffer's Auto Body

5

Does great repairs

5

Staffs are friendly

Thank you for the review!

- Shaffer's Auto Body
5

Very good place to take your car love the work

Thanks Lisa!

- Shaffer's Auto Body
5

Top service great staff easy to work with won't go anywhere else thanks to the crew

Thanks Travis!!

- Shaffer's Auto Body
5

Stand up guys who do great work. Their labor rates are very reasonable, good body shops aren't cheap, so you can ignore those complaining about price because they likely don't know what the prices should be. Chad was professional and amicable, as was Mike, and the lady at the front desk. I appreciate them letting me use a loaner care and I made sure to top it off with gas when I returned it. There was a minor hiccup after I picked up my vehicle that I brought to Chad's attention and he immediately went to address it. He called me back and explained what might have happened, and thanked me for bringing it to his attention. Mistakes happen, but not everyone actually addresses the issue to avoid it from happening again. I respect that. I can't comment on paint work because I did not have any paint addressed here, but the fact that they know how important blending and proper prep work is for good results tells me they know what they're doing.

Thank you very much, Mitchell! If you have any other hiccups with the vehicle, please let us know.

- Shaffer's Auto Body
5

Shaffer's has become my go-to place. Their customer service and dedication to making things right is top-notch. Last year my poor van was run into not once, not twice, but three times!! All three times they cared for us quickly and the van came back better than new. Just today, I swung in for an estimate on my side mirror which turned out to just need a little adjustment and it was back together. Fixed it right then and there. These guys know their stuff and I highly recommend their team of professionals to anyone who asks.

5

Hit a curb after snow and had them repaired the wheel on insurance. It took quite a while due to the waiting for specific parts, but communication was smooth and updates were frequent. The quality of their work is very high, and everything looks and functions as the original. Highly recommended.

Thank you for the recommendation! We wish we could’ve gotten the parts faster, but we’re glad we were able to keep you updated and help with the repair and insurance.

- Shaffer's Auto Body
5

Great service... They make it easy for you if your car needs body repair. Loaners make it stand out! Great work

5

The best customer service I've ever experienced in any industry. Everyone in this office is very helpful. I've previously had a bumper replaced after someone backed into and Shaffer's did great work, so when I hit a deer, I immediately told my insurance company I would be going to Shaffer's again. Unfortunately, my car was totaled by the accident, but they let me borrow a loaner for a couple days after I signed the title over to my insurance so I could set up a long term rental and look for a new car. I wouldn't go anywhere else.

Thank you for your loyalty, Alex! Experiencing a total loss can be tough. We're happy our customer service and free loaner-car program made the process a little better for you.

- Shaffer's Auto Body
5

Shaffer's replaced a front bumper for one of our company cars. They returned the car quickly! Not only did the body work look fabulous they also cleaned out the inside of the car. It looked amazing !! Thank you so much !