Testimonials

Read what our customers are saying about Shaffer’s Auto Body!

Letter from Bill M. in Ames, IA

Letter from Bill M | Shaffer's Auto Body

E-mails from Angel W. in Minnesota

E-mail from Angel | Shaffer's Auto Body

E-mails from Angel W. in Minnesota

E-mail from Angel 2 | Shaffer's Auto Body

5

These guys are the best!

Thank you very much, William! We appreciate your review!

- Shaffer's Auto Body
5

Owner and operator Sam Shaffer will absolutely take care of you, nicest smartest guy you'd ever meet. If you ever have a problem ask for Sam himself, I'm 100% sure he will take care of you. He knows what he's doing and the whole place is filled with GREAT people you won't be disappointed

Thank you very much for your review! We're so glad you had a positive experience with Sam and our staff.

- Shaffer's Auto Body
5

Great people, great business! I came in with a softball sized dent in the front fender of my car looking for an estimate of the repair. After getting an estimate from another local auto body shop I was expecting them to tell me I needed a new fender for a price around $800. Before they gave me an estimate they offered to manually work it out and buff it free of charge. The fender ended up looking good as new and saved me $800. I highly recommend Shaffer's!

Thank you, Sam, for the review! We are glad you had a positive experience!

- Shaffer's Auto Body
5

Sam and the crew are genuine in every sense. I recently moved back to Iowa, and I brought my car with me, from LA. I had some time to try and get it fixed in the south prior to coming back but no one (and I literally mean 12 shops turned me away) in LA would dare take a look at it and they simply said: "You need to go somewhere else." I had almost given up hope and when I got back, I reached out to some friends. They advised me to go to Schaffer's. They never once turned me away or said they couldn't do "this" or "that." They saw my vehicle had problems and they wanted to help me correct every issue. I can say that I am thoroughly pleased not only with their work, but with the entire staff. Everyone is courteous, prompt with phone calls, and makes you feel like you are their best customer. I can state that these guys will have my business from this point onward - anytime I have anything vehicle related. And my car wasn't involved in an accident. It didn't need any body work whatsoever.It had some electrical issues, however, their technicians cover a wide array of fields and I feel comfortable bringing my car to them for anything. Thanks again guys, you rock!

Thank you so much, Shane, for the great review! We're glad we were able to help you and look forward to serving you again. For your sake, we sure hope next time it'll just be an oil change or tire rotation and not major electrical work!

- Shaffer's Auto Body
5

At 6:30 a.m. on a Saturday I was on my way from the Twin Cities (MN) to Omaha, NE I hit a deer just north of Ames. My car was inoperable. I asked the tow truck driver to take me to a nearby body shop per the request of my insurance company. He said Shaffer's was the place to go. So, we went. I arrived shortly before 9 a.m. They opened promptly at 9. I went in, noticing how clean and welcoming the atmosphere was, explained my situation. I had been unsure if my insurance company would allow me to tow it home to be repaired, total it, or allow Shaffer's to repair it. Zach instructed me to pull it in the shop and get an estimate for insurance. I felt that was a good idea. When I pulled it into the shop, I noticed how clean and organized the shop was as well. Zach took time to let me know their process for working with insurance and getting me back into my car as quickly as possible. I felt comfortable leaving my car with them. So, I walked across the street, went to Enterprise, and rented a car and continued on my way. My insurance company was pleased with the fact that I was comfortable having my car repaired in Ames, avoiding an expensive tow back to MN. Zach was great about keeping me posted on the progress of my car. Showing pictures, detailed estimates, etc. Exactly 1 month after hitting the deer, my car was ready for delivery. I drove down, arriving at 9 a.m. to collect my car. The repairs were seamless. You can't tell that anything had ever been damaged. Zach, who was supposed to be off that day, came in specifically to walk me through the repairs and ensure my happiness with the job. I cannot say enough about this shop. I highly recommend them.

5

I've had several cars repaired here, both body repair and mechanical. The owner is a great guy and makes sure the job is done right. Their reputation is great and I know why. I don't live in Ames any more but I still bring anything major up from Des Moines. I'm very happy with the quality and service they provide. As a long time repeat customer I highly recommend Shaffers.

5

This place was awesome. I took my car in after an accident and had to leave it over a school break, which they were cool with. They fixed the damage and a little bit of automotive trouble I was having with the car for a very reasonable price. I was super happy with this, but when I got in the car afterwards it was completely wiped down and clean. Cherry on top. I could not be happier with the work Shaffer's did.

5

Top notch professionals from beginning to end. Fast, quality work and excellent customer service. I have known Sam for years and have never heard anything to the contrary. He must be as talented at hiring as he is at auto body. Highly recommended.

5

A few months ago I bought a used car (not from Shaffer's) that had some wind noise on the driver's side door. I took it to Shaffer's and they diagnosed and fixed the problem completely, and for a lot less than I was expecting to pay. Their staff is very friendly and professional, and they seem to really enjoy the work they do. If you have a need for auto body services, please give them a try. By the way, I was not encouraged to write a review, nor did I receive any incentive for doing so. I'm just giving recognition for exemplary service.

5

The exchange below happened over 2 years ago, but when I saw it in my Yelp account hanging out as "unfinished" for some reason, I wanted to be sure to post it to give them due credit (better late than never!) I was underemployed and facing some challenges at the time so their kindness in helping me out for free, when fate seemed to have it out for me in all other respects, meant more to me than they can ever know. Unfortunately I moved from the area soon after so I haven't had a chance to give them repeat business. I hope this gets them some business in return! Here we go... *********************** I went to Shaffer's 30 minutes before they closed with my old car that had been in an accident that morning thanks to a lovely Iowa snow storm. I was clear that I would not be doing any major body work because I only carried liability insurance on it. I just wanted to be sure my car was still safe to drive and get the driver's side door to open again. A technician immediately opened up a bay and told me to drive it in. Within about 5 minutes he had gotten the door to open, popped the side view mirror back into place, and removed a piece of plastic that could have started rubbing on my tires. He also discussed some low cost options if I ever wanted to replace the fender. Amazingly, when I asked him what I owed, he told me there would be no charge. I was so overjoyed that what I'd feared would be an expensive and time consuming experience was quick and painless! As if this wasn't enough, the shop was spotless. As a young woman, I so appreciate when car repairmen don't try to swindle me and treat me with respect. Shaffer's truly puts people first.