The exchange below happened over 2 years ago, but when I saw it in my Yelp account hanging out as "unfinished" for some reason, I wanted to be sure to post it to give them due credit (better late than never!) I was underemployed and facing some challenges at the time so their kindness in helping me out for free, when fate seemed to have it out for me in all other respects, meant more to me than they can ever know. Unfortunately I moved from the area soon after so I haven't had a chance to give them repeat business. I hope this gets them some business in return! Here we go... *********************** I went to Shaffer's 30 minutes before they closed with my old car that had been in an accident that morning thanks to a lovely Iowa snow storm. I was clear that I would not be doing any major body work because I only carried liability insurance on it. I just wanted to be sure my car was still safe to drive and get the driver's side door to open again. A technician immediately opened up a bay and told me to drive it in. Within about 5 minutes he had gotten the door to open, popped the side view mirror back into place, and removed a piece of plastic that could have started rubbing on my tires. He also discussed some low cost options if I ever wanted to replace the fender. Amazingly, when I asked him what I owed, he told me there would be no charge. I was so overjoyed that what I'd feared would be an expensive and time consuming experience was quick and painless! As if this wasn't enough, the shop was spotless. As a young woman, I so appreciate when car repairmen don't try to swindle me and treat me with respect. Shaffer's truly puts people first.