We are giving Shaffers 5/5 stars, but only because we aren't able to give them 10/10! The customer service as Shaffers is amazing and why we only deal with them!!!!. Sam, Chad, Janelle, and Austin, we have dealt with one or all of them for years whenever we have had vehicle issues or needed auto-body/collision repair. Janelle is the perfect front desk employee. She is so welcoming, personable, and cares about who walks through the door. Chad is efficient, trustworthy, always responds in a timely manner never putting us on the backburner, he gets estimates back to us asap, and most importantly he keeps us updated and in the loop. I am a nurse practitioner and we own our own business, so when others go above and beyond the same, it is comforting to know they truly care and it shows. If we need a loaner car or if we have a break down and need a tow, Shaffer's bends over backwards and go the extra mile to ensure our happiness, taking care of us like family. Customer satisfaction is their main goal and they knock it out of the ballpark every single time! Their prices are reasonable, affordable, and competitive when comparing. Owen and Spencer we can't leave out! They are unbelievably talented individuals with years of experience and knowledge between them. They have done previous work on our Escape and Jeep and other company vehicles, and every time we are so glad they are on the payroll. :) Most recently, after the 2020 derecho, both our 2019 Ram and F150 had extensive damage. When we picked both trucks up this week, Owen and Spencer did an amazing job! We drove away in our trucks that looked like new and were absolutely beautiful both inside and out! They take great pride in their work and it truly shows. Thanks guys! Thank you so much for the FAB customer service! Keep up the great work!!