Chad Borwick, Estimator
As an Estimator at Shaffer’s Auto Body, Chad Borwick manages the repair process from beginning to end. He coordinates with insurance companies, keeps you updated and walks your vehicle through every step from the initial estimate to parts and paint until you’re back on the road. He still occasionally gets his hands dirty back in the shop.
As a certified I-CAR Platinum estimator, Chad has specialized I-CAR training as a Platinum steel structural technician, Platinum steel non-structural technician, and Platinum paint technician.
Chad grew up in Nevada, Iowa, where he enjoyed repairing cars as a teenager and learned welding, machining and other skills at Nevada High School. He started at Shaffer’s Auto Body in 1994 as a Painter Assistant while he earned his AAS in Collision Repair. He worked as a Combination Technician at Shaffer’s Auto Body for ten years before moving into his current role as an Estimator.
Chad and his wife live in Nevada, Iowa. He keeps busy with their four kids’ activities, such as coaching sports and teaching Sunday school. He also enjoys hunting and fishing, working on his house and yard and spending time with friends and family.
Janell Christian, Office Manager
As the Office Manager for Shaffer’s Auto Body, Janell Christian provides excellent customer service, manages Ames Storage and stays on top of the accounting and payroll. She is often the first face you’ll see when you walk in the door and the first person you’ll talk with on the phone.
Janell grew up in Roland, Iowa, and graduated from Roland-Story High School. She has been working at Shaffer’s Auto Body for more than 25 years doing bookkeeping, first for their salvage yard, Cyclone Cab and Mid-Prairie Oil, and then for the auto body shop.
Janell and her husband live in Huxley, Iowa, and she loves spending time with her family, especially her two grandkids.
Auston Elliott, Estimator
As an Estimator at Shaffer’s Auto Body, Auston Elliott primarily serves our customers who are paying out of pocket rather than using insurance for their repairs. Patient and personable, he works to find a custom solution right for each unique situation. He will listen to you and evaluate your vehicle, answer questions and concerns, and manage the repair process from the initial estimate to parts and paint until you’re back on the road. He keeps you informed of any changes and waits for your approval to proceed with any repairs that could change the price from the initial estimate.
Auston grew up in Ogden, Iowa, where he graduated from Ogden High School, and is now near completing a degree in Business Management.
He has always loved to listen to people tell their stories, especially car stories. He’s interested in people’s passion for their vehicles, whether old or new, trucks, fast cars or luxury vehicles.
Auston started in the automotive world as a Detailer at Pat Clemmons, a car dealership in Boone, Iowa, and started as a Detailer at Shaffer’s Auto Body in 2016. He found detailing rewarding because he was able to make sure every job was completed as perfectly as possible, a “job well done.” He carries this same passion for a “job well done” into his current role as an Estimator.
Auston currently lives in Ames, Iowa. He enjoys camping, ball games and events, going to the gym, spending time with his two younger siblings and parents, and walking the family dogs.
Justin Fancher, Estimator
As an Estimator at Shaffer’s Auto Body, Justin Fancher manages the repair process from beginning to end. He coordinates with insurance companies, answers your questions and concerns and walks your vehicle through every step from the initial estimate to parts and paint until you’re back on the road. He is certified as an I-CAR Platinum estimator.
Originally from Audubon, Iowa, Justin started working at Shaffer’s Auto Body in 2003 while he studied business at Iowa State University. He graduated in 2005 with a bachelor’s degree, and has been an Estimator at Shaffer’s Auto Body since 2006.
He and his lovely wife live in Grimes, Iowa, with their three boys. Justin enjoys spending time with his family and being outdoors hunting or camping.
Zach Kowalik, Assistant Manager and Estimator
As the Assistant Manager for Shaffer’s Auto Body, Zach Kowalik works behind the scenes to keep our office running smoothly and efficiently. He is also an Estimator, managing the repair process from beginning to end. He coordinates with insurance companies, keeps you updated and walks your vehicle through every step from the initial estimate to parts and paint until you’re back on the road.
Zach grew up in Huxley, Iowa, and graduated from Ballard High School where he was introduced to auto repair, then continued to learn on the job at an auto dealership and as a bus mechanic. He earned degrees from DMACC in fire science and business administration, and was a volunteer firefighter for more than four years.
He started at Shaffer’s Auto Body in 2010 as a mechanic, became the Mechanical Service Manager in 2014 and started his current role as an Estimator in 2016. He says, “I have a lot of respect for Shaffer’s Auto Body and for how Sam runs his business. I appreciate the staff – it’s rare to find such a great group of talented, like-minded, professional people all in one place.” Zach and his wife live in Ames, Iowa. He enjoys real estate and personal finance, remodeling his home and designing and working on vintage motorcycles. You may even find him riding one of those motorcycles on the rare occasion that it isn’t in pieces.
Mike McHenry, Service Manager
As the Service Manager at Shaffer’s Auto Body, Mike McHenry oversees our team of highly trained mechanics. He walks you and your vehicle through the mechanical repair process, from the first diagnosis to the final test drive. Mike empathizes because he knows that when your vehicle isn’t working, it can be a scary or frustrating experience. He wants to provide the most knowledgeable and friendly assistance possible so you can understand your situation, have peace of mind, and get back to driving.
Originally from the Kansas City area, Mike moved to Iowa in 2002. He has been the Service Advisor at three auto dealerships and became the Service Manager at Shaffer’s Auto Body in 2015.
Mike, his wife and their two kids live in Nevada, Iowa. The thing he enjoys most is time with his family, especially taking his kids outside to play. He also volunteers at Food at First in Ames, Iowa, is involved in a connection group at his church, roots for of the Chiefs and Cyclones and very occasionally finds time for a round of golf.